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MAINTENANCE ADVICE
MAINTENANCE ADVICE
The component parts and materials used in your watch have been selected for their quality and technical properties. This advice on cleaning and maintenance will help you to maintain the appearance of your watch and keep it in good working order.
Advice on keeping your timepiece in good working order
Water resistance :
After each immersion in seawater, it is advisable to rinse your watch and its bracelet carefully with fresh water To ensure a perfect seal, be careful not to handle the pushers underwater and that the crown is completely screwed in or in the neutral position before immersion. As seals have a limited lifespan, we recommend that you do not keep your watch in the shower: hot water can accelerate the wear of the seals. We recommend that you have your watch checked for water resistance every two years at a Bell & Ross repair center or by a Bell & Ross approved watchmaker. If you live in an area with a particularly humid climate, we recommend more frequent checks every year.
Shocks
Although equipped with efficient devices to absorb shocks, watch movements are no less delicate. Consequently, it is recommended to avoid wearing your watch when practicing activities requiring intense, rapid and jerky movements which could, through repeated jolts, modify the setting or even damage one or more components of the mechanism.
Magnetism
Magnetism affects precision and disrupts the proper functioning of watch mechanisms, generally causing a large advance.
It is common to magnetize your watch by accident and as a precaution, in order to avoid any disturbance linked to this phenomenon, we recommend that you avoid any prolonged exposure of your watch near objects emitting strong magnetic fields such as connected devices. (mobile phone, tablet, etc.), household appliances (microwave, refrigerator, induction hob, etc.), as well as security gates, speakers, metal jewelry, etc.Temperatures
The proper functioning of the mechanism of your watch is guaranteed between -20 ° C and 60 ° C. Above these temperatures, your watch will become less precise. We also recommend that you avoid thermal shock which can damage the glass of your watch until it shatters.
Also, prolonged exposure to the sun can alter the color rendering of your watch (discoloration of the dial, hands and bracelet).Self-winding watches are wound by movement of the wrist. In order to keep the system operating optimally, we recommend that you manually wind your watch after prolonged immobilization or when it is stopped (refer to the technical manual).
The operation of a quartz watch is ensured by an integrated circuit, which transmits energy from the battery, through the quartz oscillator, which then performs the division of time. When your quartz watch is stopped, It is important to have the used battery replaced as soon as possible. This will prevent it from flowing and irreversibly damaging the movement. Battery replacement must be carried out by a Bell & Ross repair center or a Bell & Ross approved watchmaker in order to guarantee perfect water resistance.
IMPORTANT: TO GUARANTEE PERFECT WATER RESISTANCE, DO NOT USE THE PUSH-PIECES UNDER WATER AND ENSURE THAT THE CROWNS ARE FULLY SCREWED IN, OR IN THE NEUTRAL POSITION, BEFORE SUBMERGING IN WATER.
WATCHES WITH CERAMIC, METAL OR RUBBER STRAPS
Clean the watch with soapy water then rinse off thoroughly. Dry using a soft cloth.
WATCHES WITH A WHITE RUBBER STRAP
If there is a stubborn stain on the strap, (such as dye stains and ingrained dirt), clean the strap with warm water and bicarbonate of soda, scrubbing with a moderately stiff brush. Rinse with water and dry using a soft cloth.
WATCHES WITH STRAPS MADE FROM LEATHER, CASHMERE OR WOOL
Polish your strap using a soft cloth.
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RANGE OF SERVICES
RANGE OF SERVICES
Your Bell & Ross watch contains a highly precise and highly complex timepiece mechanism. In order to preserve its reliability and ensure its longevity, we recommend that you take special care and have its periodic maintenance carried out: a maintenance service every two years and a complete overhaul every four to five years.In order to guarantee service that meets brand requirements, each intervention on your watch must be carried out by a Bell & Ross repair center or a Bell & Ross approved watchmaker.
Movement control and adjustment
Replacing the battery on quartz watches
Cleaning the case and the bracelet
Change of seals
Water-proof test
Function check
1 year warranty intervention
Complete disassembly of the movement
Replacement of worn components
Cleaning, lubrication and reassembly of the movement
Battery replacement on quartz watches
Movement control and adjustment
Refreshing the case and bracelet
Change of seals
Waterproof test
Function check
1 year warranty intervention
Complete disassembly of the movement
Replacement of worn components
Cleaning, lubrication and reassembly of the movement
Battery replacementMovement control and adjustment
Refreshing the metal box and bracelet
Change of seals, as well as the bottom of the box if necessary
Filling the watch with Hydroil®
Waterproof test
Function check
Intervention guaranteed 2 years
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INTERNATIONAL WARRANTY
INTERNATIONAL WARRANTY
Your Bell & Ross watch benefits from an international warranty (parts and labour) valid for 2 years from the purchase date recorded on your Warranty Card.
The Bell & Ross International Warranty does not cover adjustments, and in any case excludes:
- Normal wear of buckles and straps.
- Scratches to the PVD coating or silver oxidation.
- The consequences of your watch ageing through normal use.
- Any damage caused by inappropriate use (e.g. violent impacts, crushing, rough handling of the crowns, push-pieces and clasps) or an accident.
Any handling, disassembly or repair operations carried out by a third party other than an Approved Retailer, Official Boutique or Bell & Ross Service Center shall render the warranty null and void.
To be valid, the warranty card must be activate by an authorized retailer and/or include the following elements: the watch model, full serial number, purchase date, official stamp of the Approved Bell & Ross retailer.
Bell & Ross highly recommends that the warranty card is always the attached to the watch whenever you send it for repair.
The Bell & Ross international warranty is only valid if activated by an authorized retailer within the Bell & Ross Network, or on presentation of your Warranty Certificate, duly completed, signed and dated.
The repair warranty applies to any watch which has been repaired in a Bell & Ross Service Center or by a watchmaking workshop approved by Bell & Ross. This is a one-year warranty covering the work carried out, independent of the Warranty Card included when you purchased your watch.
In any case, this workshop warranty excludes any damage caused by inappropriate or improper use, or by handling, disassembly or repair operations carried out by a third party not approved by Bell & Ross.
This warranty also excludes straps and clasps, and the consequences of your watch ageing through normal use.
To benefit from the workshop warranty, it is highly recommended that you present your Repair Warranty Card, duly completed, signed and dated, with the repaired watch.
Only watches purchased from an Authorized Retailer or in a Bell & Ross Boutique benefit from the International Warranty, and are certified as authentic.
- Normal wear of buckles and straps.
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TECHNICAL NOTICES
TECHNICAL NOTICES
PDF download per reference or per collection
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DELIVERY AND RETURNS
DELIVERY AND RETURNS
Bell & Ross works with the best delivery partners to deliver your orders within 1 to 3 business days.- Strap and accessory orders – 1 to 2 business days
- Watch orders– 3 business days
All watch orders, and all accessory orders over 950 Euros, are eligible for free delivery.Delivery methods and charges:France and European Union DHL 1 to 2 business days €9United Kingdom DHL 1 to 6 business days £9USA FedEx 3 to 5 business days $5USA FedEx – 2Day® 2 business days $10USA FedEx – 1Day® 1 business day $25All items are insured by Bell & Ross up to the point of delivery; the customer must sign for the delivery. Liability is transferred once a signature has been received for the package. If you have designated a third party as the recipient (e.g. for a gift), you accept that the signature of this third-party recipient constitutes proof of delivery, fulfilment of the order by Bell & Ross and the transfer of liability.
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The prices shown on the e-boutique are inclusive of all taxes for the following countries:
Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Monaco, Netherlands, Portugal, Slovenia, Spain, Sweden, United Kingdom.
Import taxes may apply (and be charged to the customer) for the following countries, territories or departments, for items Delivered Duty Unpaid (DDU):
French Guiana, Gibraltar, Guadeloupe, Martinique, Réunion, etc.
Comment s’effectue le paiement ?
Par carte bancaire.
Comment puis-je retourner un produit Bell&Ross
commandé sur internet ou par téléphone ?Conformément au code de la consommation, vous disposez d’un droit de rétractation de 7 jours. Le retour des articles devra être accompagné du formulaire retour/échanges fourni lors de votre livraison.
Items purchased from the Bell & Ross e-boutique which are being exchanged or returned for a refund must be returned within 14 days, in perfect condition, and accompanied by the Returns Form provided with your order. On receipt, our After-Sales Department will examine the condition of the items and establish if they qualify for a full refund or if they can be exchanged against an item of the same value.
Please follow the instructions for return shown on the Returns Form.
Address for returning items
Europe
Bell & Ross – e-boutique
8 rue Copernic
75116 Paris
France
USA
Bell & Ross Inc.
605 Lincoln Rd
Suite 300
Miami Beach
FL 33139
Under no circumstances may items ordered from the Bell & Ross e-boutique be returned or exchanged in-store or at an Approved Bell & Ross Retailer.
Download the Returns Form (Europe)
Download the Returns Form (USA)
Address for returning items:
Europe:
Bell & Ross – e-boutique
8 rue Copernic
75116 Paris
France
USA:
Bell & Ross Inc.
605 Lincoln Rd
Suite 300
Miami Beach
FL 33139
Under no circumstances may items ordered from the Bell & Ross e-boutique be returned or exchanged in-store or at an Approved Bell & Ross Retailer.
Download the Returns Form (Europe)
Download the Returns Form (USA)
- Strap and accessory orders – 1 to 2 business days
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Frequently asked questions
Frequently asked questions
Where can I buy Bell & Ross watches?
Bell & Ross watches are available in Bell & Ross boutiques and from approved Bell & Ross retailers. A list is available on our website www.bellross.com/store_locator. They are also available from the Bell & Ross e-boutique, which is accessible in the following countries: Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Monaco, Netherlands, Portugal, Singapore, Slovenia, Spain, Sweden, United Kingdom and the United States.
We recommend that you always purchase your Bell & Ross watch from the official Bell & Ross Network, whether you by online or in store. A watch purchased outside the official Bell & Ross network will not be covered by the international warranty. In addition, only watches which are distributed by approved Bell & Ross retailers are certified as authentic.
Where are Bell & Ross watches produced?
All Bell & Ross watches are Swiss Made. Assembly and adjustments are performed by our master watchmakers in our production unit in La Chaux-de-Fonds in Switzerland.
What is the warranty for Bell & Ross watches? What does it cover and how long is it valid?
Bell & Ross watches benefit from an international warranty which is valid for two years (parts and labour). This warranty does not cover straps, wearing of surface treatments, consequences of the watch ageing through normal use, or any damage caused by inappropriate use.
Nor does the warranty cover any handling or repair operation carried out by a third party unless the is a watchmaker or a service center approved by Bell & Ross.
What maintenance does my Bell & Ross watch require? Should any special precautions be taken?
To prevent any damage to the appearance of your watch and to keep it in optimal working order, we recommend that you avoid any thermal shocks, vibrations and contact with solvents. It is also recommended that any direct exposure to sunlight is avoided. Finally, avoid any contact with speakers or other electrical appliances, as these carry a risk of magnetisation.
After immersion in seawater, carefully rinse the watch in fresh water at room temperature, and dry with a soft (non-abrasive) cloth.
Where and how do I have my Bell & Ross watch repaired?
To have your Bell & Ross watch repaired, always contact the Approved Bell & Ross Network. You can contact an approved Bell & Ross retailer (http://www.bellross.com/ww/pos/store_locator/), or an Approved Bell & Ross Service Center (http://www.bellross.com/ww/pos/service_centers/). For any queries relating to repairs, please contact our After-Sales Department: sav@bellross.com.
How do I send my Bell & Ross watch for repair?
If you wish to have your watch repaired, please contact our After-Sales Department (sav@bellross.com), or an Approved Bell & Ross Retailer, who will inform you directly how to send your watch for repair.
How long will the repair take?
Operations vary according to the nature of the repairs to be carried out, and the number of watches being handled by the Service Center concerned.
The Service Center, or the Approved Retailer, will let you know how long your repair will take.
Why is it recommended that only the Official Bell & Ross Network is used for repairs to Bell & Ross watches?
It is recommended that you only use the Approved Bell & Ross Network so that you can benefit from the services of qualified watchmakers who receive constant training. Only Approved Bell & Ross Service Centers have the special tooling, original spare parts and expertise in repairing and servicing Bell & Ross watches.
Moreover, any work carried out by a third party other than a Bell & Ross Service Center will render your warranty null and void.
Can Bell & Ross watches be damaged by magnetism?
To avoid any magnetic interference (which would make the watch gain time), we recommend that you keep your watch away from any appliances which could emit magnetic fields (e.g. mobile phones, computers, refrigerators, speakers, magnetic doors, television sets).
You are also strongly advised to remove your watch before walking through airport security checkpoints.
Normal operation can be restored by having your watch demagnetised by an Approved Watchmaker using appropriate equipment.
How can I keep my Bell & Ross watch in good working order?
To keep your watch in good working order, it is important to follow the recommendations for use and have it serviced regularly by an Approved Service Center.
It is recommended that you have your watch serviced every two years, with a full service performed every four years.
What precautions should I take when using my Bell & Ross watch in wet environments?
We recommend that you do not wear your Bell & Ross watch in the shower. The powerful jets could result in water getting inside your watch.
Always rinse your watch in fresh water after you have been swimming (in the sea or pool).
Ensure that the crowns and/or push-pieces on your watch are always completely screwed in, or in the neutral position, as this guarantees the water resistance of your watch. It is therefore strongly recommended that you do not use the crowns and push-pieces under water.
How should I clean my Bell & Ross watch?
To clean your Bell & Ross watch, use fresh water at room temperature, taking care never to move the crown and push-pieces. Dry with a soft (non-abrasive) cloth. You should also ensure that straps made from leather, satin, wool or cashmere are never immersed in water.
How should I take care of my Bell & Ross watch when I'm not wearing it?
When you are not wearing your Bell & Ross watch, it should be stored away from humidity, intense heat or light, or magnetic fields. Mechanical watches (hand-wound or self-winding) must also be wound regularly.
Can I wear my Bell & Ross watch during sports?
Bell & Ross watches can be worn for most sports. It is highly recommended that a watch which is water-resistant up to at least 200 m is used for underwater diving. You should, however, avoid wearing your watch for "high impact" sports (e.g. downhill mountain biking, golf, tennis).
Technical details
Which movements are used for Bell & Ross watches?
Bell & Ross only uses Swiss Made movements, developed and/or selected from the best manufactures. (e.g. ETA, Sellita, MHC, Dubois-Depraz, Vincent Calabrese, Technotime).
What is the difference between a quartz movement and a mechanical movement?
In quartz watches, the power source is electrical (battery) and the regulating organ is electronic (vibration of a quartz crystal driven by a microprocessor). Watches equipped with a mechanical movement (hand-wound or self-winding) operate using a wound spring. The regulating organ is a balance spring equipped with an anchor escapement.
What is a hand-wound mechanical watch?
A hand-wound mechanical watch is a watch whose mainspring is wound using the crown.
What is the water resistance of Bell & Ross watches?
The water resistance of Bell & Ross watches varies from 30 to 10,000 meters.
Watches in the Marine collection (BR 02) are water-resistant to a depth of 200 to 1000 meters. Gold watches are generally water-resistant to a depth of 30 or 50 m, as they are not designed for sports. The majority of Bell & Ross watches are water-resistant to 100 meters.
This criterion only affects mechanical watches (hand-wound or self-winding). In general, Bell & Ross watches have a power reserve of approximately 40 hours. Some grand complication watches have a power reserve of 100 to 120 hours.
What is the watch bezel for?
Fixed bezels, which are not engraved, are decorative and also serve to protect. Fixed bezels, which are engraved, may contain a scale providing secondary information such as a minute track or a tachymeter scale. Uni-directional rotating bezels equipped with a minute track are used to calculate submersion times for diving. Fixed or rotating bezels engraved with 24 hours show a second time zone over 24 hours.
How often should I wind my Bell & Ross watch?
Hand-wound mechanical watches should be wound at least once a day, or at least once every 40 hours. Automatic watches should be wound if they are not worn for more than one day. Watches with a power reserve indicator should be wound when the indicator is in the low zone.
How do I set the date on my Bell & Ross watch?
Most movements are equipped with a fast date correction system (crown pulled out to the first notch). However, you should never change the date between 21:00 and 3:00 (on a quartz watch) or 23:50 and 00:10 (on a mechanical watch).
Does the date change on the stroke of midnight?
The date changes between 21:00 and 3:00 for quartz watches, and between 23:50 and 00:10 for mechanical watches. You are therefore advised not to change the date between these times.
What are the precision tolerances for Bell & Ross watches?
In general, the precision tolerances for Bell & Ross watches are 15 seconds per day.
What does PVD mean?
The acronym PVD stands for Physical Vapour Deposition. This is a high-tech surface treatment created in a vacuum chamber. It is used to add a certain coloured coating to the surface of the metal.
Why has the PVD on my watch faded? What should I do if I want to have it reapplied?
Despite being highly durable, it is likely that the PVD on your watch will fade in places over time. In certain cases, the treatment can be reapplied. To find out if this operation would be feasible on your watch, please contact our After-Sales Department at sav@bellross.com
Can the sapphire crystal on my watch be scratched?
Sapphire crystal is a material that few other materials can scratch. It is therefore much more scratch-resistant than any other watch crystal.
Is it possible to remove scratches from Bell & Ross watch cases?
It is possible to remove surface scratches from cases made from steel, titanium or gold, which are not galvanised or which do not have a PVD or DLC (Diamond Like Carbon) coating. Only minor scratches or impact damage can be polished. To find out if this operation would be feasible on your watch, please contact our After-Sales Department at sav@bellross.com
What are the characteristics of the ceramic used by Bell & Ross?
The ceramic used by Bell & Ross is yttria-stabilised zirconia, obtained through a highly complex production process, including phases of injection, debinding, shrinking, and drying.
How are the diamonds used in Bell & Ross watches sourced?
The diamonds used in Bell & Ross watches come from safe, certified sources guaranteeing full traceability.
Can Bell & Ross watches be engraved?
Some models can be engraved, depending on the space available on the back. Please contact our After-Sales Department for further information on feasibility, prices and lead times. sav@bellross.com
Straps
How is the alligator leather for Bell & Ross straps sourced?
Bell & Ross only uses alligator leather from Louisiana harvested from certified farms, guaranteeing full traceability and compliant with CITES (Convention on International Trade in Endangered Species).
What is the lifespan of Bell & Ross straps?
Straps made from metal and rubber can have a lifespan of several years, if you follow the recommendations for use. The lifespan of straps made from leather, fabric or satin varies widely depending on the individual and their usage. Their lifespan can range from several months to over two years. Some leathers are more delicate than others. In terms of wear, the climate and the atmospheric humidity are important factors. The acidity of the skin and cosmetic creams also affect the lifespan.
Are straps covered under warranty?
the bracelets are only covered by the legal guarantee of conformity (article L217.1 to L217.4 of the code of the consumption) and the guarantee of latent defects (article 1641 of the civil code)Which Bell & Ross straps are suitable for people with skin allergies?Bell & Ross makes sure that only materials known to avoid allergies are selected. Bell & Ross takes all necessary measures to contribute to the respect of the whole of the obligations of security not to harm the health of the people, under conditions reasonably foreseeable by the professional or in normal conditions of use.How do I choose the right size strap?
To help you choose the right size strap, please use the measuring tool which can be printed from our website. This is included on each watch or strap product sheet. If you cannot print these size guides, you can use a measuring tape to find your wrist measurement. The strap sizes with the corresponding wrist measurements (in cm/inches) are given below.
Note: Straps made from synthetic fiber are a large fit. Ensure that you refer to the measuring tools available on our website, or to the size guides in these tables. ADD INCHES.
Straps made from leather and rubber:
Sizes
M
L (standard)
XL
Wrist measurement (cm)
<16 cm
16-19 cm
>19 cm
Wrist measurement (inches)
<6 inches
6-7 inches
>7 inches
Straps made from synthetic fiber:
Sizes
M
L (standard)
XL
Wrist measurement (cm)
<20 cm
20-22 cm
>22 cm
Wrist measurement (inches)
<7.8 inches
7.8 – 8.6 inches
> 8.6 inches
Can I choose between a folding buckle and an ardillon buckle?
Bell & Ross straps are designed to fit only one type of buckle. Within a single collection, some straps can fit a folding buckle, while others fit an ardillon buckle.
Vintage BR collection:
- Straps with small round holes are only compatible with folding buckles.
- Straps with square holes are only compatible with ardillon buckles.
Aviation collection:
- Straps in the Aviation collection (BR X1, BR 01 and BR 03 watches) are only compatible with ardillon buckles.
- Only steel straps for the BR 03 are fitted with a folding buckle.
Marine collection:
- The straps on BR 02 watches are only compatible with ardillon buckles.
More generally, straps with small round holes are only compatible with folding buckles, and straps with square holes are only compatible with ardillon buckles.
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Contact
contact
BY EMAIL
*Champs obligatoires
Conformément aux dispositions de la loi n° 7817 du 6 janvier 1978, vous disposez d'un droit d'accès, de rectification et d'opposition sur les données nominatives vous concernant que vous pouvez exercer en nous écrivant à l'adresse suivante : information@bellross.com
BY PHONE
If you have any questions, please call a Bell & Ross representative from Monday to Friday from 10am-1pm and 2pm-5pm EST:
786-454-9730
BY ADDRESS
Bell & Ross, Inc. 605 Lincoln Road, Suite 300, Miami Beach, FL 33139
By appointment only
Recruitment
Send your CV to recruitment-usa@bellross.com
